Mill Croft is open all year round excluding 23 – 27 December.
Booking Terms:
Your reservation request requires that you pay an initial deposit of 30% of the total due. The balance of your stay is due on arrival.
Bookings are made and a contract between You and Us comes into effect when we accept your deposit and reservation request.
Deposits must be paid for using either PayPal, a cheque or bank transfer.
The balance of your stay is due upon arrival and can be paid in cash or via bank transfer – Please note, we are unable to accept cheques for balance payments.
Minimum 2 night stay on special weekends (Bank Holidays or local events), single nights may be available at management discretion.
Prices:
All published rates include VAT where applicable (and local taxes) at the current rate. Rates are per room per night.
If you have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown.
Should you change the number of guests, dates or room nights, then the rates are subject to change.
From May to October, weekends are usually subject to a minimum 2 night stay (Friday-Sat/Sat- Sun).
A single night may be available at the slightly higher rate of £95.00 per night
Payment in full may be required for late bookings for events weekends and Bank Holidays
Availability:
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternate accommodation.
Arrival and Departure:
Guests are welcome to check in from 4pm. We ask that guests vacate their room by 10:30am on the day of departure.
We ask that you are considerate to other guests, the environment and our neighbours.
Cancellations:
Deposits are non refundable. If your booking is cancelled more than 48 hours before arrival, then the deposit can be transferred to another date, within the same calendar year (subject to availability and at the discretion of the management) Cancellations made after this or in cases of non-arrival, the total amount of the booking is payable.
Conditions of Stay:
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and wellbeing of our guests.
If you would like to check our conditions of safety please contact us.
We reserve the right to terminate your Booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Mill Croft is NON SMOKING and non vaping throughout.
Liability:
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
Special Requirements:
We will endevour to cater for all of your needs during your stay with us.
Please notify us prior to your visit if you have any special or dietary requirements.
Accessibility Information:
All of our guest rooms are located on the first floor. There is no lift available at Mill Croft.
Dog Policy:
Please view our dedicated Dog Policy Document here.
Covid-19:
On dates where Mill Croft is open and we able to welcome you as guests, our normal terms and conditions apply should you decide to cancel.
If you have been in contact with anyone who has symptoms of Coronavirus, or you develop symptoms prior to your stay, we would ask that you contact us and that you do not travel.
Our normal Terms and Conditions will apply.
Should you develop symptoms during your stay, or you are notified by NHS Track and Trace that you have been in contact with someone who has tested positive for Coronavirus, we would ask that you return home immediately and seek advice. The full balance of your stay remains payable.
If it is the case that you are unable to travel and you need to isolate at Mill Croft, ALL RELATED COSTS would be payable by you – including but not limited to any additional nights accommodation, cost of rooms that we are unable to let due to your isolation with us, any additional food costs and professional contract cleaning of your room and our property.
We would suggest that you consider taking out travel insurance to cover these possible costs.